Sandals Grenada Resort & Spa, for the very first time has received the highly coveted British Airways customer excellence award, for 2018.
The Public Relations Manager for Sandals, Deleon Forrester, says the resort owes this recent accomplishment to the consistent training in the customer service field.
The award comes from unbiased customer reviews and is designed to showcase the hotels that make their guests the happiest.
Public relations manager of Sandals, Deleon Forrester says the resort prides itself in exceptional customer service training.
She says the managerial staff together with other employees at the resort feel honored to have received such an award.
According to British Airways Managing Director, Claire Bentley, the award is presented every year to top-rated hotels, based entirely on the feedback received from customers.