Sandals Grenada Resort & Spa has received the highly coveted British Airways Customer Excellence Award, for 2018. This award comes from unbiased customer reviews and is designed to showcase the hotels that make their guests the happiest.
British Airways Holidays is one of the UK’s leading tour operators. As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels. British Airways Holidays works with Reevoo, an independent and impartial third-party company, to collect reviews from their customers. Reviews are only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality. Participants also give the hotel an overall score out of ten. Sandals Grenada received an overall score of 9/10.
According to British Airways Managing Director, Claire Bentley, “Our Customer Excellence Award is presented every year to our top-rated hotels, based entirely on the feedback we receive from our customers. This year we are giving out nearly 450 awards, which means Sandals Grenada has ranked within the top 3% of our highest-rated hotels for 2018.”
Peter Fraser, General Manager for Sandals Grenada is elated; “I feel ecstatic because my team is indeed world-class. I congratulate them for bringing this prestigious award to Grenada.”